There is no better time to start thinking about customer experience (CX). CX needs to be well thought out and built with intention. Customers have more power than ever and they are willing to switch brands based on one bad experience. The good news is customers are also willing to …
Empathy is important on all levels of business and personal life. Understanding varying points of view is invaluable in solving problems effectively. Empathy is also essential in helping you build relationships, lead teams and design better products. Now more than ever we have to look out for each other and …
Our current situation finds a lot of people unexpectedly working from home. It can be a bit unnerving at first, but it does have certain advantages. I’ve been working and leading teams remotely for the past 17 years. As a result, I’ve picked up a lot about work ethic, communication, …